Update: George Flood, Spokesperson for USPS Northeast, writes:
We share the interest in the level of postal services in Upper Montclair and appreciate Baristanet bringing this Post Office Box customer’s dissatisfaction to our attention. Certainly, this report is not the level of service we wish to provide. Every effort will be made to address his/her comments about the Upper Montclair Post Office Branch.
In response, postal officials from the USPS Northern New Jersey District have initiated a thorough review of the operations and level of customer service being provided to the residents and businesses in Upper Montclair. Officials are currently examining: customer complaint data, customer satisfaction survey information, retail transaction reports, Post Office Box reports, and mystery shopper data for Upper Montclair, New Jersey.
Tis the season…for visiting the post office, and sometimes dealing with long lines and other small annoyances. But businesses and individuals who receive postal mail through post office boxes and must physically visit the post office every day all year are in it for the long haul. At least one local business owner has been out of luck lately at the Upper Montclair Post Office, where we’re told:
“For three days now the Upper Montclair Post Office has not put any mail into the PO Boxes. They say they are “too busy” and have not gotten to it. The edict is that there is not allowed to be more than 5 people on line so they can’t distribute the (box) mail. This is crazy! In addition, that office rarely opens at its stated time 8:30 am. It is not unusual to wait until 9am for them to actually open. The reason, the person who is supposed to open comes late. They will sometimes open the outside door but not the counter. A call to the main branch stated they were unaware of this until this morning and three days of backed up mail would take time to distribute. How is a business supposed to run without mail! Where is the supervision?
The station, on Valley Road, has posted hours of 8:30 to 4:30 on weekdays, and all box mail is supposed to be in boxes ready for retrieval by 11:00 a.m.
Baristanet made repeated phone calls to the Upper Montclair branch main phone number, all resulting in what sounds like a fax machine picking up. We spoke with the postmaster at the Main Montclair Branch, who oversees the Upper Montclair location; he said all box mail there is indeed being scanned and put in boxes by 11. He then referred us to a USPS corporate communications person, who promised to get back to us, though it may take several hours. We’ll update when we get more feedback.
Meanwhile, has anyone had similar problems?
Photo: Flickr via Creative Commons