PSE&G expects at least 85% of its customers still without power to be restored by Friday night, but some difficult restorations may continue through the weekend — possibly into Monday. Crews are working 24/7.
As of 4:45 p.m. on Wednesday, PSE&G had restored power to 315,000 customers and have about 260,000 customers still without power. Since the Tuesday storm, approximately 575,000 of its 2.3 million customers reported a power outage or damage associated with Tropical Storm Isaias.
PSE&G has nearly 2,800 workers dedicated to restoration. Through mutual aid resources, it has requested 1,700 workers to repair damage – from 15 states and as far away as Canada – most of whom have arrived and are working.
The estimated times for restoration customers see in PSE&G’s outage map are based on a number of factors including damage assessment, weather hazards and road conditions. As individual jobs are completed, work plans are optimized and restoration times are adjusted. Some times more than one repair is needed to restore a customer’s service. If customers are signed up to receive alerts, they will receive an automatic update about the change.
In terms of restoration, PSE&G must take many factors into consideration including road hazards and weather conditions. When restoring power, crews start with priority customers – such as hospitals, emergency services (police and fire stations), and power facilities – then move on to the circuits serving the largest number of customers.
PSE&G encourages customers to stay connected with it throughout the restoration process. Customers can receive status updates, updated estimated time of restoration or report a new outage by way of:
Mobile app for Apple or Android devices
Customer Service 1-800-436-PSEG
Outagecenter.pseg.com, “Outage Map,” updated every 15 minutes
Text “REG” to 47734 to receive text notifications
Important safety notes:
Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines and immediately call PSE&G at 1-800-436-PSEG (7734) or 911 to report downed wires.
To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
If you are on life-sustaining medical equipment, ensure that you alert PSE&G in advance and notify your local police and fire departments. For more information, visit www.pseg.com/life.